110 W. New York Ave.
DeLand, FL 32720
Volusia County 911 service restored
By Pat Andrews
posted Sep 25, 2013 - 9:35:06am
UPDATED 5:39 P.M. WEDNESDAY, SEPT. 25 — The problem experienced earlier today with the county's 911 system has been fixed, the Sheriff's Office reported, and phone lines are operating normally.
"According to AT&T, this was not a problem with the 911 system. Rather, it was a countywide network problem caused by a trunk group failure that affected phone systems between the times of 1:30 a.m. and 9:30 a.m. today," Sheriff's Office spokesman Gary Davidson said.
REPORTED EARLIER — Volusians rely on being able to call 911 when there's an emergency. However, this morning, Wednesday, Sept. 25, the county is experiencing "intermittent problems throughout the area with its emergency 911 system," Volusia County Sheriff's Office spokesman Gary Davidson said.
As a result, some callers are getting a recording instead of 911, whether they're calling from a cell phone or a landline phone.
"If this situation occurs, callers should hang up and immediately dial 386-252-4911 to reach the Sheriff's Office Emergency Communications Center," Davidson said.
He added, the Sheriff's Office is working with AT&T to determine the problem's cause and correct it.
More information will be made available as soon as possible.
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